SMS Messaging Policy
This policy describes the SMS program operated by The Madison Geeks Group, TMG Group, and Rocket Repair. The program is used for low-volume, transactional communications with customers and users who have opted in.
Message types
After opting in, you may receive messages concerning:
- Account verification codes (2FA) and account security alerts
- Service-request updates and notifications
- Appointment or service coordination
- Support-related communication
Messages are informational and service-related. This SMS program is not used for marketing or promotional messages.
How users opt in
1. Service requests and support interactions
A customer may voluntarily provide a mobile phone number while requesting service in person, by phone, or through service intake. Before SMS messages are enabled, the customer is informed that the number may be used for service-related texts, including notifications and verification codes, and agrees to receive those messages.
2. Customer portal
An existing customer may enter or confirm a mobile number and affirmatively enable SMS notifications within the RepairShopr customer portal.
3. Customer-initiated text message
A customer may initiate a text conversation by sending an SMS message to our published business number. By initiating contact, the customer consents to receive replies related to that request. We do not treat an incoming text as consent to unrelated marketing.
More detail is available on our public SMS Consent & Opt-In Information page. Consent to receive SMS messages is not a condition of purchase.
Frequency and charges
Message frequency varies based on account, service, and support activity. Message and data rates may apply. Your mobile carrier is responsible for any charges under your wireless plan.
Opt out and help
Reply STOP to any message to opt out. After you send STOP, you may receive one confirmation message and will receive no additional SMS messages unless you opt in again.
Reply HELP for assistance, email [email protected], or call 608-960-8785.
Privacy and mobile information
We do not share, sell, rent, or transfer mobile phone numbers or SMS opt-in and consent data to third parties or affiliates for marketing or promotional purposes. We may use service providers solely to operate and deliver the messaging program. See our Privacy Policy for more information.
Availability
SMS delivery is subject to carrier and network availability and is not guaranteed. Supported carriers and messaging features may change.